For customers who want to ensure their equipment is always operating at peak performance preventative maintenance service visit(s) are available for purchase (with a roller assembly), for the DocuMate 4790 and 4799. Additional PM visits can be purchased to cater to demanding environments.
PM visits include travel time, scanner check-up, thorough cleaning, and installation of roller assembly. In addition to the standard annual PM visit customers can choose to purchase additional PM plans; 1X, 3X, and 11X visits. To initiate the Preventative Maintenance Service, customers will need to call into Xerox® Scanner Support at 800-648-0410 and request an appointment. PM Service cannot be scheduled automatically
Ordering multiple scanners or support packages? Or, do you have a specific question about the Xerox Preventive Maintenance Visits?
You can always reach our HMB Capture team via email at hmbcapture@hmbnet.com, or by phone at 614-392-5198.
Shipping and Billing Details
Shipping: Free Expedited Shipping on orders over $500 in the Continental United States. Expected delivery 3-5 business days. If you need an item sooner please contact us online or call us at 614-392-5198 to make arrangements.
Shipping Service: FedEx or UPS
Ships from: Westerville, Ohio
Ships to: Continental United States plus Alaska & Hawaii
For more information or a price quote on the scanners HMB offers, please contact our product sales team at 614-392-5198 or Contact Us.
Return Policy
- Return shipping is the customer's responsibility.
- No returns on opened boxes
- Returns of unopened boxes are allowed with a 15% restocking fee